Many families reach out after the conclusion of the services to let us know how much our support and guidance meant to them in their time of need, and we’re honored to receive such heartfelt praise. We feel that these messages speak for themselves and we’d like to share them with you.
If you feel we’ve gone above and beyond in supporting you through this difficult time, or would simply like to reach out and say thanks, contact us to share your thoughts. It means the world to us to hear from you and know that we’ve made a difference.
Vonda & Serenity Funeral Home Staff: Thank you to everyone for helping my family through this difficult time. You have went above and beyond to not only make this as easy as possible, but getting everything that we requested. We appreciate you and the staff making this a meaningful and beautiful day. Words can't express how happy we are. Thank you for the excellent work!!
The family of Tuyen Van Tran
November 22, 2021
Thank you for your compassion during our time of sorrow. Blessings to each of you. From start to finish you provided excellent service. May God continue to bless and show great favor. Best regards.
The Family of Helen R. Nelson
September 03, 2021
We, the family of Harold E. McRae, wish to express our thanks for sharing our grief, comforting us and joining us as we celebrated his life. We are indeed grateful for the prayers, cards, flowers and acts of kindness you extended to us. Your comforting expressions of sympathy will always be remembered with deep gratitude.
The Family of Harold E. McRae
June 02, 2020
Dear Mr. Harold Ford Sr. and Staff...On behalf of the family of Julia S. Thompson, we wanted to personally thank you for your tremendous support, help and patience while preparing our loved one's "Homegoing." The amount of time and effort Ms. Caitlin, Ms. Lori and Mr. Torian gave to us was over and beyond what we could have ever imagined. Since this was our first time preparing a funeral, we had no idea what to expect. We were learning as we go. Every request, every concern and every detail that we had concerning our loved one was addressed personally by them or others on your staff. When we had a small hiccup with the casket, your staff was quick to catch it and make the necessary corrections to ensure our satisfaction. We could not have been more PLEASED with the final arrangements for my mother and wife. We are so thankful for your ability to live stream the visitation and services for those who could not be in attendance due to the pandemic. And Mr. Ford, just you taking the time to speak with us really said a lot about your passion and concern for your customers. You will definitely have our recommendation to any family members or friends. Monica Watts and Vernon Thompson
The Family of Julia S. Thompson
April 11, 2020
Somehow, just saying Thank You doesn't seem like enough. But I hope you know how much your kindness has meant to me. Thank you so much, Michael Henneghan
February 06, 2020
Mr. Harold Ford, Sr. and Staff, On behalf of the family of Keith Dwayne Brown, we appreciate and thank you and your staff for going above and beyond for Keith's Memorial Services. Many compliments were received on the professionalism of Serenity's staff. At a time of heavy hearts, you assured us we will be well pleased at the service, and we were! May the Lord continue blessing you, your family, business and staff for excellent services. Ms. Dorothy M. Brown
January 23, 2020
Thank you again for the professional job and the professional and warm, cooperative, sensitive staff you have. In Christ, Marjorie Gunn
Ernest Lee Gunn
January 16, 2020
I really didn't know what to do or where to turn when my dad passed away. I called Serenity and spoke to Mr. Ford. From that point on, I knew I had made the right selection. Everything from start to finish was handled in a very professional manner and was spearheaded by Mr. Andre Monroe. Andre was very responsive to our every need and is a consummate professional.
December 17, 2019
Thank you Congressman Harold Ford, I sincerely appreciate everything that you and your staff did for me and my family during a difficult time. Janice Gates & Family
November 30, 2019
I deeply appreciate and gratefully acknowledge your kind expression of sympathy. It will always be remembered by the family of Edward Webb. Many thanks, his sister Deloris W. Fleming
August 12, 2019
To staff at Serenity Funeral Home: I would like to thank you and let you know that you did an awesome job when I entrusted my son, Daninja Rainey, to your care. I can't thank you enough for the service that I received from the start to finish. Kevin & Alesia Coleman
Rainey & Coleman Family
July 19, 2019
Thank you so very much for the kindness and compassion that you extended to us during our time of bereavement. Your professionalism and kind spirits made our process much easier. Please continue to use your gifts to bless others. Love, The Williams Family
The Family of Julius Williams
June 01, 2019
We sincerely thank you from our hearts. Thanks for all your help. Matthew, Maurice, Kendrick and Nicholas
Mashall Jones Family
April 22, 2019
To the staff of Serenity: Thank you for all of your support and thoughtfulness. You are wonderful, caring and giving. You were always there with every call. I will always remember your caring hearts and readiness to help. you are a treasure to the city of Memphis. Thank you for your loving care.
April 04, 2019
We reached out to the staff at Serenity at our family's darkest hour of grief and loss. As it turned out, we received personal service from the owner himself at unusual hours as a highly trained staff worked to manage all the details and family requests. The care, professionalism and personal attention went above and beyond, taking care of everything so beautifully and enabling us to focus on a life that brought joy to us all in a pristine chapel of restful peace. Huge thanks to the Ford family and all of the Serenity Staff. There is no better place to trust your loved ones. Knowing that everything was handled perfectly took a huge burden off our family's minds. We thank you Serenity.
February 05, 2019
On behalf of my sisters and me, we want to thank you for making this process easier and for being generous to us.
February 01, 2019
I just can not thank you enough for all that you'll did for my brother and our family. Your kindness will never be forgotten. Sincerely, Olean Bryant
The Wheatley Family
January 09, 2019
Harold Ford Sr. & Staff, There are not enough words to say how much we appreciate you and your staff. I knew from the moment I met you on the front door that we were at the right place to say "God Bye" to my beloved husband! You went over and above your kindness. You have my sincere thanks and gratitude!
Ruth Duncan and Family
November 15, 2018
Thank you for supporting our family in celebrating the "Homegoing" of our mother. William Kincaid and Ayana Kincaid
August 24, 2018
Dear Congressman Ford, Words cannot adequately express my sincerest thanks to your professional, multi-talented staff, and you in making sure that my husband, Melvin Burgess Sr. had a beautiful “Homegoing”. I appreciate the care, support, and concern shown by all. The facility was simply beautiful and I’m so glad to have been able to fulfill his last wish to have his “Homegoing” with Serenity. Sincerely, Johanna Burgess
The Burgess Family
August 10, 2018
A belated thank you to you and your staff for your excellent service provided for my son, Gabriel. I’m only sorry I needed to use your services, but your care and concern helped us through this difficult and unexpected time. We are very grateful for your compassionate care. Chris Monske & Family
July 25, 2018
Dear Congressman Harold Ford, Sr., First I want to say, what an excellent staff that represents You! Secondly, I know you are in the business of helping people plan their loved ones last ceremony, and to you I owe the utmost “Thanks”. You made everything so personable and for that, I am overwhelmed above and beyond. From the night that Torian and Harvell came to pick up my mom, I had no idea of what entails of planning a farewell in such a quick manner. Mr. Ford, you have the right people doing the right things in the right manner. To Esperanza, Takira, Tremaine and your Operations Manager, Andre, to whom made it all happen, I thank you! You made me feel so at ease. Everything was done in decency and order. Your selfless service will not go un-noticed. He who has refreshed others, will also be refreshed. You have done a wonderful thing and for that, I am grateful. Sir, you are the BEST IN THE BUSINESS! – The Taylor Family
The Family of Mrs. Bobby Lou Taylor
May 08, 2018
Thank you for your professionalism; use of your beautiful facility; and excellence in service with the Homegoing Service of John Stanley Dickey. We appreciate all that you've done. Warmest regards, Katie, Wendy, Dana and the entire Dickey family
February 03, 2018
Mr. Harold Ford and Staff, there is no sufficient amount of words that could equal the generosity you showed us during our time of bereavement. Thank you sincerely for your kind expression of sympathy and thoughtfulness it is deeply appreciated and will always be remembered by the family of Candi T. Leigh.
The Family of Candi Leigh
November 24, 2017
On behalf of Robert M. Matthews, Jr. family, we would like to thank you all for all that you did for our family. May God bless you. The Matthews Family
August 15, 2017
Dear Mr. Ford, Than you for your assistance in the passing of my sister Sandra Evans. You have been a comfort for me and my family. Sincerely, Nancy P.
July 13, 2017
Dear Congressman Harold Ford, Sr., On behalf of the entire Tennessee State University family, I would like to thank you for your unselfish co-sponsorship of this year's Presidential Scholarship Reception held in Memphis, Tennessee. Without your commitment of sponsorship this year's reception would not have been the success that it was. Due to your sponsorship Tennessee State University was able to increase the number of awards granted to students from the Memphis, Tennessee area. The Serenity Center was a fully accommodating state of the art facility with a warm friendly family atmosphere allowing the invited students and parents to feel the love Tennessee State University has to offer. We truly appreciate the giving back local alums such as you provide to Tennessee State University by supporting the Undergraduate Admissions Recruitment efforts to attract the best and the brightest minds of graduating high school seniors in the Memphis Tennessee area. Thank you again for your kind and generous support and we look forward to returning next year to the Serenity Center for the Tennessee State University President's Scholarship Reception for high school students. Sincerely, Glenda Glover, President
Glenda Glover, President - Tennessee State University
May 22, 2017
I would like to take the time to thank everyone at Serenity for the kindness that was shown to me and my family while preparations were made to memorialize my husband. The mere thought of having to go through such a painful transition was a very difficult task but everyone was so gracious, professional and kind. Mr. Monroe went above and beyond to make sure every was in order and on time and I am truly grateful. Words cannot express my gratitude to the entire staff for providing such beautiful services and I will always be appreciative to the care that was given to me during this difficult time. Thank you again!!!
Sharon Daniels and Family
January 20, 2017
Dear Mr. Ford, I wanted to send a note to let you know how much my family I appreciated all your kindness, warmth and such lengthy efforts to help my family and I with my dad's Memorial Service last Sunday ( William "Bill" George). The gracious way you and your staff handled everything made a very sad and difficult time not nearly as hard as we would have thought it would be. I would also like to emphasize that Margaret Carlisle absolutely went above and beyond to make everything perfect. Esperanza is also a sweetheart and was very helpful the day of the service. It was wonderful to meet you and I hope to cross paths with you again in Washington, D.C. or Memphis. With much appreciation, Jenny George
October 01, 2016
Dear Mr. Ford, I just wanted to thank you for the care and exceptional service I received from you and your staff before, during , and after my mom's service at Serenity Funeral Home, Memphis. From the escort drivers to Aaron, Roney, George, Daniel, Harold, Jr., Glorinette, and the chef, Mr. Holmes, everything was done with class and businesslike demeanor. I am truly pleased with the choice I made to leave my mom in your care. I am glad I chose Serenity Funeral Home for my mom, Jennie Ruth Fitzgerald Partee. Sincerely, Jacqueline R. Partee
Jacqueline R. Partee
April 02, 2016
Serenity Funeral Home has been given a token of appreciation by the family of Linda Crawford that reads the following: " SERENITY to accept the things I can not change COURAGE to change the things I can and WISDOM to know the difference"
The Crawford Family
April 02, 2016
Serenity Funeral Home has received a beautiful clock from the family of Mary Richmond that reads the following: "Serenity , Your kindness and understanding is an amazing gift. Thank you. Mary Lynne Richmond's Family."
The Richmond Family
April 02, 2016
Dear Mr. Ford, This is just a small note to let you know how much the family of Carl Halliburton appreciated the love, patience, and kindness exampled by you and your staff Daniel, Glorinette and Andre during our time of immediate grieving. We know there were others behind the scene and we want to thank them as well. Whether it was patiently waiting for us to decide how we wanted to proceed with putting Carl away, or having the marque and songs just right to our liking, escorting us or ensuring the facility was clean all played an extremely important part during this difficult process. My family has been associated with the Fords for more than 35 years and regardless of which Ford took care of our family Daddy Ford taught all his children the business of consoling those in need exceedingly well – Serenity surpassed all our expectations. Again, thank you and your staff immensely for caring for us this very difficult time. The family of Carl Halliburton Walter, Sr. and Patricia Halliburton & Family Faye Cara & Family The Miles Family The Morgan Family
February 08, 2016
Dear Mr. Ford, Words can not describe how much not only myself, but my family appreciate you kindness and true concern for my moher, Margaret Black. You have offered a true blessing to all of us with allowing us not only financially, but spiritually, to allow my sweet mother to have a beautiful funeral at your beautiful Serenity Funeral Home. You as well as your staff , we will forever be in not only mine, but my family's prayers. i thank God for you and truly appreciate your kindness, thoughtfulness, and concern for our family, Today as we lay my mother to rest it is because of you and your beautiful funeral home. She can get the funeral she deserves. With much love and gratitude, Marlene Bishop & family
Marlene Bishop & family
January 19, 2016
The family of Mary Lynne Richmond would like to thank Serenity for unparalleled, professional and compassionate service. Our journey with Serenity began in October, 2015 with mom's pre-need appointment. As we entered the grounds, a maintenance staffer saw us, stopped what he was doing, went to the appropriate entrance and waited for us. He motioned us his way, greeted us with a smile and opened the door so we could walk in. THIS SPOKE VOLUMNES to us. Mr. Ford cheerfully greeted us and escorted us on our tour of the grounds . After completing the pre-need process, we left Serenity feeling totally at ease, knowing she had made the best decision in allowing Serenity to care for her. Once she passed, Andre Monroe and Roney Simelton met us with so much compassion. They took great care of her and were so patient with us during this time. From the very beginning to the end, Mr. Ford, Andre, Roney, Daniel and the entire Serenity staff far exceeded our expectations. We are forever grateful and Wii encourage others to entrust their loved ones to Serenity Funeral Home and Cremation Society.
January 15, 2016
FROM THE FAMILY OF ELDER SHAFFER WASHINGTON, Airman 2nd class Mr. Ford and Mr. Monroe (Andre), I want to express my sincerest gratitude to you and the Serenity staff. My family and I have some difficult days ahead but you all have exceeded EVERY expectation in caring for us. I am not the kind of person who throws out undeserved compliments, particularly when conducting business. My expectations are high when it comes to good customer service. That is exactly what you all provided. Daniel worked a miracle on an old military photo and made it virtually flawless. Thank you, thank you, thank you. We loved the fact that we could cover every aspect of my stepdad's home going celebration in one place. THIS WAS ESPECIALLY IMPORTANT TO MY MOM!! Equally as important to her was that none of her family and friends would have to cook and clean and transport food back and forth. She wanted everyone to be able to sit and enjoy each other the way her husband would have wanted. A SIMPLY BEAUTIFUL breath of fresh air to be able to do that Mr. Ford. Having a spirit of excellence doesn't mean that things will always be perfect. What it does mean is that when things do happen, the people in charge go above and beyond to rectify, bringing resolve by any means necessary. That's what defines excellence. There was a tiny hiccup along the way that had I not been the coordinator, I may not have been aware. By the time I brought it up, Andre had already handled it!!! WOW'd by the corrective measures taken!!! The icing on the cake: After every funeral I hear, 'if you ever need us please let us know.' At Serenity, Andre said it too. Not only did he say it, but he has called, text, and even stopped by to check on us. He didn't wait for us to discover we needed them. He has checked on my mom and our family regularly. You've taken care of us from beginning to end as if we were your own family. It just doesn't get any better than that. Your knowledge, experience and connections in the industry were priceless. You have blazed a trail within our family. Everyone we talk to is saying how beautiful everything was and that this is definitely the route they will be taking for themselves and others. My Mom (Big Boss) was well pleased and we could not have been served by a better team. Thank you Mr. Ford & Serenity Team and thank you Andre for your special attention.
January 02, 2016
Andre: I wanted to express my sincere appreciation to you and the staff at Serenity. The loss of a loved one is extremely difficult, especially the loss of a mother. Suddenly the backbone of your family is gone and a lot of decisions have to be made in a short time. From my first interactions with you to my very last interaction with the driver/attendant, this experience was made easier. Your ability to explain options clearly and thoroughly, to provide guidance/recommendations, and to follow-up to ensure that we stayed on track in providing you info by deadlines, reflected your professionalism and experience. And the preparation done to enable us as a family to say goodbye to my mother was outstanding. I have taken every opportunity to share with family and friends what an outstanding job Serenity did as an organization, and you as their representative. I will continue to share my experience so that when others find themselves in my position they will know a quality organization to entrust their loved one to. Thank you again, and God Bless. Sharon D. Lee
Sharon D. Lee
December 24, 2015
“You got everything right. Everyone was so very helpful and compassionate. Thank you so much for all you did for the family during this very difficult time”
December 21, 2015
Thank you for your services, words of experience, hospitality and especially your professionalism during the arrangements of my friend, Mrs. Cynthia Young.
Judge Carolyn Wade Blackett
November 30, 2015
Dear Mr. Ford, I just wanted to take a moment to thank you and your staff for all that you have done to make my mom's heavenly transition smooth. From beginning to end and through all the hiccups, you ALL took care of my mom, me and my family. You never stopped "making it work" and that's what people in my situation need during these times. Words really can't express my appreciation, but I thought I would try my hand at it anyway because people should be acknowledged when they do a great job... and that's just what you did! My mom looked really good, the facilities were impeccable, and the services provided were outstanding. Please let Ms. Jill, Glorinette, George, Rose, Roney and Joe know that they were absolutely fabulous. Each, in their own way, helped me to keep going knowing that everything was taken care of and would be just fine. I pray that your business increases in success!
September 04, 2015
Mr. Ford, Please consider this a small token of my appreciation for your time and efforts to deliver exemplary series for my mother. Although I was rushed to a decision quickly. Do not let this instance be a reflection of my true desire. Continue doing great work. Take care. Talisa Richardson
August 31, 2015
Thank you for all your acts of kindness and professionalism in guiding us through preparing for the funeral services for our mother, Carey Brown. Espee and Rhonda were so sweet, helpful. patient, and flexible-we can't thank you enough. We greatly appreciate the services that the entire staff delivered. Greatly Appreciative, Kevin and Ashley Brown
August 31, 2015
Dear Mr. Ford, Sincere appreciation to you, personally, for ensuring that Mother's funeral arrangements were executed both passionately and professionally. We commend your entire staff, also, for going beyond our expectations in providing a first-class home going. Thank you so much, Chris and Delores Booth
Family of Alma Booth
April 10, 2015
We the family of Mariah Harper Wilks would like to thank the entire Serenity Funeral Home staff for their excellent professional and caring service in assisting us in the final celebration of the life of our love one. They made our total experience easy and affordable and was able to furnish complete and high quality service, all at the funeral home. We do and will recommend them to all our family and friends. A special thanks to Mr. Harold Ford, Sr. and Ms. Gllorinette Lopez for their hands on and personal attention.
Lieutenant Wilks, Jr.and Rosa Wilks-Broussard
February 09, 2015
To the staff of Serenity Funeral Home, Words cannot express how I feel of the wonderful work you did for me and my family during the loss of our loved one. Everything that you did to make things easy for me is deeply appreciated. Thank you, Thank you. Also please let Mr. Cedric, the young man who came and picked up my husband's body at Ashton and the young lady who took care of the family the day of the service, they were great and made us feel so special during our loss. May God bless all of you! Mrs. Mary Ward
Family of Frank Ward, Jr.
January 09, 2015
Thank You Very Much!
The Simmons & Batts Family
September 05, 2014
Thank you for your help and especially the kind handling of my mother and her memorial service.
The Jones Family
May 30, 2014
Professional services, great staff, friendly drivers.
The Greene Family
October 25, 2013
Mr.Ford, Mr.Lacey, Mrs.Lopez and Staff -- Thank you so much for the wonderful services you provided to me and my family during our time of sorrow. May God continue to bless you.
The Goodman Family
October 10, 2013
Thank you so much for your hard work and dedication that was displayed. You made things much easier for us during the loss of our beloved son and brother. Respectively, the Watkins Family
The Watkins Family
Thank you all, for the kindness we were given during the services of our brother Perry L. Jenkins. A family of love was given to a family of love. Thanks!
The Jenkins Family
You have a beautiful funeral chapel and your staff did an awesome job with my brother.
The Coe Family
Your services were excellent; from beginning, middle, to end. 100% Satisfied.
The Davis Family
We the family of C. M. would like to thank you for all your support and generosity in our time of bereavement. Words cannot express all you have done. –The McLawyer Family.
The McLawyer Family
The Simmons family would like to thank you for your efficiency, promptness, and professionalism.
The Simmons Family
Thank you for your patience at this moment in time as we transition to a new beginning…
The Washington Family
Thanks to the staff of Serenity Funeral Home for assisting my family in our time of grief. Your professionalism and kindness are greatly appreciated.
The Jones Family - C.G.
There are no words to describe the appreciation we have for you. You made things so much easier for us.
We can't thank you enough for the warm gifts of your kindness, thoughtfulness, and generosity. Thank you & May God Bless
The Walker Family
Thanks so much for the care and support that you gave to my family during the death of our loved one. We are grateful for the care that you gave to him after he passed away. God's richest blessings to you.
The Hurley Family
Thank you so much for all you have done in servicing our family. The Adah-Bush family appreciate all you have put into giving us a wonderful experience during this time.
The Adah-Bush Family
All the Staff, From the bottom of our heart, we wanted to say "Thank You." We do not know what we would have done without each and every one of you. Words cannot begin to tell you how much we appreciate you working with us and helped get us through this sad time in our life. Love, Rosemary Patterson, Bubba Hammers, and Margaret Sweeter
Thank you for making this sad occasion tolerable, and perfect, under these conditions. Shanna L. Coburn
The Coburn Family